Installation Warranty*
Lewis Builders LLC warrants that all floors will be free from any defects caused directly from an installation error. Please note: there is no warranty at all on engineered hardwoods or laminate/cork, or hardwood flooring manufactured in China. If your product fails, due to a defect in the product, the customer will need to contact the manufacturer or the vendor they purchased it from. Lewis Builders, LLC will help the customer with this process, if needed.
Our installation service comes with a one year warranty. If Lewis Builders, LLC fails to install your product correctly, we will make it right. This warranty, in its entirety, is non-transferable and is only covered by the original purchaser of the installation for one year from the date of completion. It includes: materials, labor costs, and disposing of your floor being replaced.
Cleaning
Please note, there will be lots of dust. Cleaning charges cannot be applied to us. Please protect your belongings.
Warranty Exclusions
Claims
In the event that there is a claim there are no other warranties expressed or implied other than those listed within this warranty Lewis Builders LLC will pay for one replacement of the portion of the installation that is defective. This includes all reasonable materials and labor. We exclude and will not pay consequential or incidental damages. Repair, refinish or replacement of flooring material is the sole remedy.
In the event the customer files a claim with Lewis Builders LLC, and our installation expert disagrees with the customer, a third party will be hired by Lewis Builders LLC to inspect the workmanship of the job, and results will be shared with all parties involved. If the outside party feels fault lies with Lewis Builders LLC, we will gladly pay for the inspection and honor the warranty. If the outside party finds no fault with Lewis Builders LLC, the customer will be responsible for incurred inspection costs and any repairs.
Lewis Builders LLC warrants that all floors will be free from any defects caused directly from an installation error. Please note: there is no warranty at all on engineered hardwoods or laminate/cork, or hardwood flooring manufactured in China. If your product fails, due to a defect in the product, the customer will need to contact the manufacturer or the vendor they purchased it from. Lewis Builders, LLC will help the customer with this process, if needed.
Our installation service comes with a one year warranty. If Lewis Builders, LLC fails to install your product correctly, we will make it right. This warranty, in its entirety, is non-transferable and is only covered by the original purchaser of the installation for one year from the date of completion. It includes: materials, labor costs, and disposing of your floor being replaced.
Cleaning
Please note, there will be lots of dust. Cleaning charges cannot be applied to us. Please protect your belongings.
Warranty Exclusions
- Negligence - normal wear or damage resulting from high traffic areas, misuse, abuse, excessive pivot - and point loads, negligence or use of cleaning products not recommended (see Care Tips), or application of solvents, corrosives or other chemicals. Damage caused by impacts, blows, rubbing of heavy objects or abrasives, or high heeled or hard heeled shoes.
- Grading Guidelines - this allows for the inclusion of naturally occurring characteristics of wood that contribute to the beauty of a finished floor, variations include grain, color, knots and mineral streaks.
- Moisture - damage caused by moisture penetration through the sub floor or from on top or underneath. Deterioration caused by wet floors, leaking plumbing, overflowing sinks, environmental conditions, excessive and/or continued exposure to water, or any other similar water damages.
- Maintenance - scratches or indentations from accumulated dirt or spills on floor.
- Gapping of Planks - caused by natural expansion and contraction.
- Shrinkage - caused by heat and no humidifier.
- Expansion - caused by too much humidity or moisture.
- Pets - deterioration in any way caused by pets or insects.
- Concrete - solid ¾ hardwood flooring should not be glued to concrete, there are specific systems designed for this application.
- Engineered hardwoods or laminate/cork, or hardwood flooring manufactured in China.
- Other items not covered under the warranty include damage caused by natural events such as Mother Nature, construction traffic abuse, squeaking, popping or crackling by any cause other than the mismanufacture of the tongue or groove.
Claims
In the event that there is a claim there are no other warranties expressed or implied other than those listed within this warranty Lewis Builders LLC will pay for one replacement of the portion of the installation that is defective. This includes all reasonable materials and labor. We exclude and will not pay consequential or incidental damages. Repair, refinish or replacement of flooring material is the sole remedy.
In the event the customer files a claim with Lewis Builders LLC, and our installation expert disagrees with the customer, a third party will be hired by Lewis Builders LLC to inspect the workmanship of the job, and results will be shared with all parties involved. If the outside party feels fault lies with Lewis Builders LLC, we will gladly pay for the inspection and honor the warranty. If the outside party finds no fault with Lewis Builders LLC, the customer will be responsible for incurred inspection costs and any repairs.